Refund policy

Because our products are made individually for you (print-on-demand), they cannot be returned for reasons such as change of mind.

Please note:

Regardless of the above, if your order is shipped to a country in the European Union or to the United Kingdom, you have the right to cancel or return your order within 14 days, for any reason and without justification. See the "European Union and United Kingdom 14-day cooling off period" section below for details.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. You can reach us within 7 days of receipt at info@NurFans.ch. Please do not send items back without contacting us first — items sent back without first requesting a return will not be accepted.

Exceptions / non-returnable items
Because our products are made to order rather than kept in stock, we do not accept returns or exchanges outside of the European Union and United Kingdom, including for discounted or sale items, except in cases of damage or defect as described above.

If you are a customer in Australia, this exception does not limit your rights under the Australian Consumer Law (ACL) to a repair, replacement, or refund for products that are faulty, unsafe, or not as described — this includes discounted or sale items. Contact us at info@NurFans.ch to make use of these rights.

Exchanges
The fastest way to ensure you get what you want is to return the item you have (where eligible), and once the return is accepted, make a separate purchase for the new item.

European Union and United Kingdom 14-day cooling off period
If your order is shipped to a country in the European Union or to the United Kingdom, you have the right to cancel or return your order within 14 days, for any reason and without justification — this applies even to discounted items. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return or withdrawal, contact us at info@NurFans.ch. Returns need to be sent to the following address: Vieira Nova, Wellhauserweg 43a, 8500 Frauenfeld, Switzerland. Return shipping costs are borne by the customer. You may also cancel your order at any time before it ships, at no cost.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at info@NurFans.ch.

Thank you for your understanding.